dh444 Privacy Policy

1. Introduction

dh444 operates the online casino and sports betting platform available at https://dh444.pro (the "Platform"). This Privacy Policy describes how we collect, use, disclose, and protect personal information when you register an account, make a deposit, place a bet, or otherwise interact with any feature of the Platform — including cricket betting, live casino, slots, crash games, and card games.

By using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein. This Policy should be read alongside our Terms & Conditions and Responsible Gaming guidelines. If you do not agree with any part of this Policy, please stop using the Platform immediately.

2. Information We Collect

We collect information in two ways: information you provide to us directly, and information gathered automatically as you use the Platform.

Information You Provide Directly

• Identity details: full name, date of birth, and national identity card or passport number — collected to complete KYC verification and confirm you are 21 years of age or older.
• Contact information: mobile phone number and email address — used for account communications, security alerts, and promotional messages where you have given consent.
• Residential address: street, city (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar), and postal code — used for account verification and responsible gaming compliance.
• Payment details: your bKash or Nagad mobile wallet number, Rocket account, Upay details, or bank card information (Visa, Mastercard) — used solely to process deposits and withdrawals on your behalf.
• Account credentials: username and encrypted password. Never share your login details with anyone. dh444 staff will never ask for your password.

Information Collected Automatically

• Device and technical data: IP address, device type, operating system, browser version, screen resolution, and language preferences.
• Usage and behavioural data: pages visited, games played (titles, session length, bets placed, outcomes), navigation paths, and feature interactions across the Platform.
• Transaction logs: deposit amounts, withdrawal requests, bonus claims, and bet histories — all timestamped in Bangladesh Standard Time (BST, UTC+6).
• Cookie and tracking data: session cookies, persistent cookies, and similar technologies that maintain your login session, remember preferences, and help us analyse Platform performance. See Section 7 for full details.

3. How We Use Your Information

dh444 uses your personal data only for clearly defined, legitimate purposes. We do not sell your information to any third party. We use your data to:

• Create and manage your player account, including mandatory KYC identity verification to confirm legal gambling age (21+) and eligible jurisdiction.
• Process deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank card, and facilitate timely payouts to your chosen payment method.
• Deliver personalised gaming experiences — tailored game recommendations, relevant bonus offers, and promotions matched to your activity on the Platform.
• Meet responsible gaming obligations: monitor for signs of problem gambling, enforce deposit limits, and process self-exclusion requests at your instruction.
• Protect Platform security: detect and prevent fraud, money laundering, identity theft, and unauthorised account access.
• Send service communications: account alerts, transaction confirmations, security notifications, and policy updates via SMS, email, or in-Platform messages.
• Improve the Platform: use aggregated, anonymised analytics to understand how players engage with games and features and to develop better products and services.

4. Legal Basis for Processing

We rely on the following legal bases when processing your personal data:

• Contractual necessity: processing required to deliver the gambling and gaming services you have registered for, including account management, payments, and customer support.
• Legal obligation: identity and age verification, anti-money-laundering (AML) screening, and record-keeping required under applicable law.
• Legitimate interests: fraud prevention, platform security, service improvement analytics, and responsible gaming monitoring — provided these do not override your fundamental rights.
• Consent: where we send optional marketing messages or use non-essential tracking technologies. You may withdraw consent at any time by contacting us or adjusting your account or browser settings.

5. Sharing Your Information

dh444 does not sell, rent, or trade your personal data. We share limited, strictly necessary information with trusted third parties only in the following circumstances:

• Payment processors and financial partners — including bKash, Nagad, Rocket, Upay, Visa, Mastercard, and partner banks (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank) — who handle transactions on our behalf under strict data processing agreements.
• Game and platform technology providers — such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — who supply game software integrated into the Platform. These providers receive only technical session identifiers, not sensitive financial or identity data.
• Regulatory and law enforcement authorities, where disclosure is required by applicable Bangladeshi law, a valid court order, or an official investigation.
• Fraud prevention and security specialists who help protect the Platform and its players from fraudulent activity, account takeovers, and other security threats.

In all cases, data shared with service providers is limited to what is strictly necessary. We require all processors to maintain appropriate security standards and use your data only for the purpose we have specified.

6. Payment Data and Financial Privacy

When you make a deposit or request a withdrawal via bKash, Nagad, Rocket, Upay, or a bank card, your payment credentials are transmitted over SSL-encrypted channels. dh444 does not store full card numbers or mobile wallet PINs on our servers. All payment data is handled by our licensed payment processing partners in accordance with their own security standards.

Your full transaction history — including all deposits, withdrawals, bonus activities, and bets — is retained on your account for operational, compliance, and responsible gaming purposes. You can review this history at any time by logging in to your account.

7. Cookies and Tracking Technologies

dh444 uses cookies and similar technologies (such as local storage tokens and session identifiers) to keep the Platform running smoothly, maintain your login session, and improve the overall experience. A cookie is a small text file placed on your device when you first visit our site.

Types of Cookies We Use

• Essential cookies: strictly necessary for the Platform to function — enabling secure login sessions, remembering language preferences, and protecting your account interactions. These cannot be disabled without impairing core functionality.
• Analytics cookies: help us understand which pages and games attract the most engagement, where users encounter issues, and how to improve Platform performance. Data is anonymised before analysis.
• Preference cookies: remember your chosen game settings, display options, and notification preferences so you do not need to reconfigure them on each visit.

You can manage or disable non-essential cookies through your browser settings. Note that disabling essential cookies may prevent you from logging in or using core Platform features. Refer to your browser's help documentation for guidance.

8. Data Retention

We retain your personal data for as long as your account is active or as necessary to fulfil the purposes described in this Privacy Policy, including our ongoing legal, compliance, and responsible gaming obligations. Account records — including transaction logs and KYC documentation — are kept for the minimum retention period required by applicable law following account closure.

When data is no longer required and no legal obligation mandates its retention, we securely delete or irreversibly anonymise it. If you request account deletion, we will process your request within a reasonable timeframe, subject to any applicable retention requirements.

9. Your Data Rights

As a dh444 player, you hold the following rights with respect to your personal data. To exercise any right, contact our support team at the email address listed at the end of this Policy. We may verify your identity before acting on a request.

• Right of access: request a copy of the personal data we hold about you, including account information, transaction history, and KYC records.
• Right to rectification: ask us to correct inaccurate or incomplete personal data held on your account.
• Right to erasure: request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
• Right to restriction: ask us to limit how we process your data in certain circumstances, such as when you dispute its accuracy or object to a particular use.
• Right to object: object to processing based on legitimate interests, including profiling for direct marketing purposes.
• Right to data portability: request your personal data in a structured, machine-readable format so you can transfer it to another service provider where technically feasible.

We aim to respond to all data rights requests within a reasonable timeframe. Requests may require identity verification before we can action them, ensuring data is released or modified only for the legitimate account holder.

10. Security Measures

dh444 applies industry-standard technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include SSL/TLS encryption for all data in transit between your device and our Platform, secure server infrastructure, firewalls, intrusion detection systems, and scheduled security reviews.

While we take every reasonable step to protect your data, no online platform can guarantee absolute security. You share responsibility for your account's safety: use a strong, unique password, never disclose your credentials to anyone, log out on shared devices, and contact us immediately if you suspect any unauthorised access to your account.

11. Children's Privacy

dh444 is strictly an adult-only platform. Our services are intended solely for individuals who are 21 years of age or older. We do not knowingly collect or process personal data from any person under 21. Age verification is a mandatory step during account registration and KYC.

If we discover that we have inadvertently collected data from a person under 21 years of age, we will immediately delete that data and close the associated account. Parents or guardians who believe their child may have registered on our Platform should contact us without delay at [email protected].

12. Changes to This Policy

dh444 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or the services we offer. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered players via email or an in-Platform notification.

Continued use of the Platform after any update constitutes your acceptance of the revised Policy. We encourage you to review this page periodically so you remain informed about how we handle your information.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way dh444 handles your personal data, our support team is available 24/7 to assist players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, and beyond.

Email: [email protected]